FAQ

General Questions


What forms of payment do you accept?

We accept credit cards, purchase orders, and checks. We also accept payments by ACH transfer and wire transfer.

Who is your shipping carrier and what types of services do you offer?

We use FedEx for all of our shipments. For domestic orders, we offer overnight and 2-day shipping options. For international orders, we offer international priority shipping.

I ordered the wrong product and I have already gotten a FedEx notification that my order has shipped. Can I change my order after the fact?

Unfortunately once FedEx has picked up the order, there is nothing we can do. However, if you order the wrong product and have yet to receive a shipping notification, please email sales@lectenz.com or call +1 (706) 549-4484 and we will be happy to change the order for you.

I am an international customer (outside USA). Do you ship internationally, and do you need any additional documentation from me?

Yes we do! Depending on the country you’re in, we may require additional documentation, such as your institution’s import certificates and tax-exemption forms. Additionally, FedEx bills all duties and fees to the recipient, so please ensure your institution is prepared to do this if required.  If you have any questions, please email sales@lectenz.com or call +1 (706) 549-4484 and we will be happy to assist you.

Is your company interested in collaborating on new products and applications?

Absolutely. If you wish to discuss further, please email info@lectenz.com!

Do you offer custom formats for your products?

If it’s something we can reasonably accommodate, we will offer custom product formats. Contact sales@lectenz.com for more information.

 

Science Questions

Are Lectenz lectins?

No. Lectenz are lectin-like, enzyme-derived binding proteins derived from inactivated glyco enzymes and optimized through directed evolution. This results in a recombinant binding reagent that has high specificity, unlike some lectins, and is monomeric.

I have bought a Lectenz kit, but I’m having trouble getting my assay to work. Can you help?

Absolutely. Email sales@lectenz.com or call +1 (706) 549-4484 between 9AM-5PM ET and we’ll be happy to assist you.

How do you ensure consistent quality in your products?

Our product quality is ensured through a rigid Quality Management System that combines documentation assurance and rigid analytics. For more information, see our Quality Commitment.